Pines Living Additional Services Level 4
Resident Liaison
| –A staff member who will assist you with your customer service needs Monday to Friday 9am – 5pm |
| –Welcome gift on admission. |
| –Assistance in booking any private services or appointments with health professionals (example specialist / hospital) |
| –Postal Service managed by the staff / Reception. Direct cost passed on to consumer |
| –Special garment care – This is organised through the staff (Dry Cleaning etc) Direct cost passed on to consumer |
| –Access to a selection of communal daily newspapers |
| –Access to a selection of communal monthly magazines |
Pines Connection
| –Personal bedside phone. Call charges apply at $1 a day |
| –Assistance with charging and administration with the residents personal mobile devices |
| –WiFi Access for residents. |
| –WiFi Access for x2 family members. |
| –Large television with standard Netflix entertainment package. |
| –Mobile devices available for Facetime and Skype calls. Book through staff member |
Pines Dining
| –Customised dietitian–approved meal menus with six meal services per day including breakfast, morning tea, afternoon tea and dinner. 24 hours snack available on request |
| –All meals prepared by a chef or cook on–site using fresh seasonal produce and premium cuts of meat. |
| –A choice of A la carte or continental breakfast daily seven days a week. |
| –Enhanced dining experience – premium linen, cutlery, napkins, meal presentation and ambient music |
| –A choice of dining areas (In–room, dining room, courtyard). |
| –An increased choice at lunch and dinner daily with an option of entree, salad, sandwich and dessert |
| –Daily selection of juice, soft drinks, wine or beer on preference at either lunch or dinner. |
| –A welcome lunch or dinner for new residents and their family (up to x2 family members the menu is part of existing food options that day.) |
Pines Pampering
| Access to Pines Hair and Beauty (Monday to Friday.) |
| –3 Hair vouchers at admission – for ladies shampoo set blow dry and men cut |
| –3 Beauty vouchers at admission – signature facials |
Pines Lifestyle and Wellness
| The option of: variety of communal, flexible spaces to socialise or enjoy quiet time including lounge, dining, activity, courtyards and a family BBQ area |
| –Self Service Barista Coffee with premium tea |
| –Multipurpose Media room |
| –One large televisions in the flexible living spaces with Netflix entertainment |
| –Library |
| –Pines WELLBEING Program included guided meditations, mindfulness and mental health activities (Over and above specified care and services schedule) |
| –Intergenerational activities. |
| –Weekly Pet Therapy via Delta Dogs. |
Pines Social
| Weekly happy hour with nibbles for residents. Fresh Fruit plater and cheese plater daily |
| –Fortnightly BBQ for residents. |
| –Monthly Entertainer for residents |
| –Access to the private dining room venue for up to 6 people. Additional events, food and beverage packages can be booked through the Liaison. |
| –Birthday Celebrations Party – x1 per resident per year and includes: freshly prepared personal birthday cake, balloons, flowers, refreshments, beverages (wine and beer on request). |
| –Attendance and inclusion at Pines functions including special Mother's Day, Father's Day, Melbourne Cup, NRL Grand Final and similar celebrations. If family and friends wish and are able to attend charge will apply as per functions menu. |
Pines Home Comforts
| Beautifully appointed single suites with over–sized ensuites and ample storage. | ||||||||
| –Heating and cooling systems for residential rooms that are individually controllable by the consumer or staff member | ||||||||
–Designer–selected, superior decor and fittings and home comforts. Examples of fittings are: wall panelling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people's homes, e.g. mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc. Specifically:
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| –Wireless headphone connectable to TV | ||||||||
| –Sufficient dedicated power points for appliances in residential rooms | ||||||||
| –Electric adjustable bed in all rooms. |
Pines Move
| –Smooth Move (Transition in and out of care fixed additional price) Your transition in and out of Pines includes organisation of logistics with removalists and family members. Packing and sorting personal items, liaising with removalists/ and or charitable organisation if preferred. Please speak with your Resident Liaison to arrange. (Charges apply at $295 per Resident) |